Customer Statements, Report 2002
Consistent customer-orientation is one key factor determining the long-term success of a company. This is why Henkel requested selected customers to provide a statement for the Sustainability Report 2003 explaining their views on the significance of Henkel`s corporate alignment to sustainability.
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“Consumers want detailed information about the products they use in the home. Henkel´s innovative and easy-to-use detergents and household cleaners have made a major contribution toward making work in the home easier and protecting the environment. I expect Henkel, as a globally operating company, to implement this product and information policy in other regions of the world.”
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“As a leading retailer, Carrefour´s mission is to satisfy the multiple needs of our customers by providing quality products at the best price while remaining a responsible economic actor and corporate citizen. In our stores one action is to sort packaging waste so that it can be recycled. When suppliers, such as Henkel, optimize their packaging it makes it easier for our staff to recycle packaging waste and often means we have less waste to handle. For these reasons we expect Henkel and our other suppliers to continue optimizing packaging materials.”
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“Ecological responsibility is an important component of the OBI philosophy. Together with all of our partners, we continuously optimize our range of products and services so that everyone profits from this. We work with suppliers who actively support our goals, and Henkel has been one of them since our company was first established.”
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“Sustainability must be practiced throughout the value chain. We involve our suppliers in these efforts, as we can only achieve long-term success if we work together. We have confidence in our partnership with Henkel, which is geared to our customers´ requirements, enables innovative solutions to be found, and thus serves the interests of society as a whole.”
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“Our business relationship with Henkel Bautechnik goes back many years and is characterized by innovative products and professional support. The development of extremely low emission flooring adhesives represents a major advance for us. They protect the health of our floorers and have made a major contribution to almost completely eliminating customer complaints about indoor air pollution.”
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“From the very beginning of our new factory, Toyota Valenciennes and Henkel have been working together in a strong partnership to optimize line production and reduce environmental impacts. Today Toyota has set the reduction of the phosphorus load in effluents as a target for environment protection. Henkel takes an active part in the action plan, by proposing a new phosphate-free cleaning system, able to work also at low temperature.”
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"Our customers have become much more critical recently, and it is more important than ever for the price/performance ratio to be right “ in all respects. Quality, environmental compatibility, health and performance must also be measurable for hair salon customers. Only with a professional partner like Schwarzkopf Professional, which takes this to heart and creates innovative solutions for the market of the future, will we be able to build on our past and present success.”

